Shipping + Returns

We want to help you have a hassle-free experience; that’s why we take a lot of pride in the quality of products we stock and how we package them ­– but we know that sometimes things just aren’t right.

So if you’re not happy, send us an email and return the product(s) to us ­– please ensure you first meet the conditions set out below. Once we get your email, we will let you know if you’re eligible for a refund or exchange and how to get the product(s) back to us.

Conditions:

• You contact us directly via email (flawlessclinic@live.com.au) within 14 days of receiving your goods explaining why you would like a refund or exchange. Please include your invoice number and product name.
• You return the product(s) to us within 28 days of receiving your goods (full details on how to do this will be provided once you have emailed us within 14 days).
• The products are in original/resalable condition (original tags/packaging and unused). Items that are not in original/resalable condition cannot be refunded or exchanged.
• If the product has been damaged in transit, please take pictures and include in your email. We will exchange at no extra postage charge.
• If you have changed your mind (i.e. product has not been damaged in transit), postage and handling would need to be the purchaser’s financial responsibility.

Returns can take up to 5 days to reach us once you have sent it (please obtain a tracking number as we can not take responsibility for lost items). We will then process it within 1-3 business days. Please note that it may take your financial institution an extra 3-5 business days to clear your funds.